Términos y condiciones

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TERMS & CONDITIONS 

Prices : All prices are subject to availability and can be withdrawn or varied without notice as per resort/charter/operator policies. Prices are generally quoted in local office currencies which usually differ from operator currencies and may be subject to exchange rates fluctuations beyond our control until paid in full. All deposits are required to be paid before bookings will be processed. Payment of deposit means acceptance of all terms and conditions. Full payment required minimum 90 days before departure – this may be earlier subject to individual operators’ policies. Some air tickets & specials may be instant purchase. If bookings are made inside of 90 days; then full payment required immediately. 

Cancellations : All deposits are non refundable, but may be used as a credit in some circumstances. Cancellations within 90 days may be fully non-refundable depending on policy of operator/resort.. Please ensure you have the relevant travel insurance that may cover you in the case of unforeseen circumstances such as illness or accidents. Some cancellations may be partly refundable, but cancellation charges will apply. LUXSurf Travel is unable to provide any refund to you until we receive the returned funds from the relevant supplier. In the case of airline refunds, this may take up to twelve weeks. Fees will also apply where a booking is changed or tickets/documents are reissued. 

Travel Insurance : Travel Insurance is strongly recommended by LUXSurf Travel and Department of Foreign Affairs and Trade. Travel Insurance is deemed compulsory by many of our operators. Taxes Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice. Additional surcharges are applicable to some bookings particularly those that stop in the USA. The cost of taxes cannot be confirmed until the date of final payment / ticket issue, as they fluctuate daily and are subject to conversion by the rate of exchange on the day the ticket is issued. Health It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. You should consult your doctor regarding health requirements for your destination. 

Passports & Visas : It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry. If you need information regarding visa and other travel document requirements for your trip please let us know. We can obtain such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and accept no liability for any loss or damage which you may suffer in reliance on it. We can obtain visas for you if you wish; fees will apply for this service. 

Agency : LUXSurf Travel acts as an agent only. We sell various travel related products on behalf of numerous transport, accommodation and other service providers, such as airlines, and boat charter operators. LUXSurf Travels’ obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. LUXSurf Travel has no responsibility for these services nor do we make or give any warranty of representation regarding their standards. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not LUXSurf Travel. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with LUXSurf Travel. 

Duty of Care : The LUXSurf Travel team has massive amounts of experience in operations and hospitality, so we are qualified to audit the operations that we represent. With numerous years of putting together surf experiences around the world we have attained a massive knowledge base in what our clients want in a surf trip and what should be a minimum requirement for them. Although we are unable to inspect all the experiences that we represent, we have been able to visit the majority of operations between all team members in our network. Now we understand that there is no way to guarantee that something won’t go wrong on your surf holiday, but we are confident that we only represent the best operators that can and will deal with any issues that occur and do the right thing by their guests. Although LUXSurf Travel have done the maximum due diligence possible to ensure you have a successful trip, it is impossible to guarantee and you need to be aware it is unlikely but possible something may still go wrong. We are solely a travel agent working for both the operators and yourself, and we are not responsible or liable for any issues you may have with the operator, as per the Travel Agents Act. We will guarantee though, that we will work for all our clients that have reason to be unhappy with an operation, and we will use our strongest influence to ensure the operator does the right thing by all our clients. 

Liability : LUXSurf Travel does not accept any liability of any nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense, inconvenience or loss of enjoyment caused directly or unavoidably indirectly or any other event which is beyond our control & which is not preventable by reasonable diligence on our part. Neither LUXSurf Travel nor any of its representatives accepts any responsibility for oceanic occurrences or climatic conditions that do not match your expectations or are beyond your capabilities. All activities engaged in are solely at your own risk and of your own choice. 

Credit Card Transactions : Credit card surcharges apply when paying by credit card to The LUXSurf Travel office. Visa / MasterCard 1.8%; Amex 3%. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies with that provider, and not against LUXSurf Travel. LUXSurf Travel will do its best to work with you to recover your payment or applicable refund from the operator. 

Privacy Policy : LUXSurf Travel is committed to protecting the privacy and confidentiality of your personal information. LUXSurf Travel will not pass on any of your details to a third party unless you authorise us to do so. 

Travel Advice : For up to date travel advice please contact the Department of Foreign Affairs and Trade or visit their website at www.smarttraveller.gov.au